Call Center Summit, the sister event to IQPC’s flagship Call Center Week, focuses on high-level conversations that move from strategy to action. This year's theme revolves around the very core of your business - the PEOPLE - both customers and employees and how to put them first every time. Join Etech for a moderated roundtable discussion at the 8th Annual Call Center Summit. This discussion will be led by Jim Iyoob, SVP Global Development, Etech Global Services and will explore how Proactive Chat can be used to meet online business challenges: increase revenue, reduce costs, and improve overall customer satisfaction. Note: For Passes, please Contact IQPC at info@iqpc.com