Cultural and Language Challenges of Diverse Patient Populations
Language barriers prevent thousands of Limited English Proficient (LEP) patients from effectively communicating with their physicians, resulting in inappropriate or inadequate care. Communication failures in healthcare settings contribute to poorer health outcomes, medical errors, and increased costs. Many first generation immigrants and people belonging to racial and ethnic minorities have limited or no English proficiency. The Center for Medicare and Medicaid Services has mandated the availibility of a language assistant for LEP patients. Despite this directive, many hospitals are not fully compliant, leading to increased liability, and the potential loss of Medicare and Medicaid funding. According to the U.S. Census Bureau, the Hispanic population in the United States will grown from 4.3% to 6.2% in the same time frame. With this increasing diversity, it is imperative that healthcare organizations need to set up their efforts in managing their LEP patients. To better serve their patients and communities, the implementation of Culturally and Linguistically Appropriate Services (CLAS) is strongly advised.
Moderator:Kim Streit, FACHE
Vice President/Health Care Research and Information
Florida Hospital Association
Panelists:Bernardo Ramirez, MD
Director, Executive Master's in Health Services Administration Program
University of Central Florida
Pastor Louis Preston, Jr.
Diversity Officer/Director Interpreter Services
Florida Hospital Lisa Barkley, MD
Assistant Dean for Diversity and Inclusion
University of Central Florida College of Medicine
Click HERE to view the Moderator's and Panelists' Biographies
Program Agenda5:45 P.M. - 6:30 P.M. Networking and Dinner6:30 P.M. - 6:45 P.M. Introductions and Chapter News6:45 P.M. - 8:15 P.M. Presentation and Panel Discussion 1.5 hours ACHE Face-to-Face Education Credit | APPROVED